What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Randy Rensi, on Google

My experience was very enlightened take the time to really explain to you what is going on explain each hearing device to you and how it works to check and see how you adjusted everyone in the office is very very professional and very nice wonderful customer service I would...

Mary Green, on Google

Convenient, personnel were very knowledgeable,Courteous and friendly.

Genny Rodriguez, on Google

I really like this place I have never had any problems or issues at all since I have been going there. I will definitely recommend them to friends and family

Jeanette Ivarra, on Google

Thorough and professional job, as always. I got a hearing test and then 2 separate tests with my current aids and the newest tech for comparison. Very happy with the experience, and considering purchasing the latest technology.

Steve Zarwulkoff, on Google

Great service

Randy Stulken, on Google

Very professional and helpful

Linell Jones, on Google

Jon Carin put me at ease and actually had fun having my ears cleaned - I had such a nice visit and came out feeling cared for! I highly recommend - ❤️

Marie San Miguel, on Google

Went the extra mile to help me !

Mary Farmer, on Google

The lovely lady at the desk, I didn’t get her name and the gentleman Corrin, I hope I spelled his name correctly. They were both so pleasant. If I ever need a hearing device, I will definitely use New Sound Hearing.

Patrica Davis, on Google

Very good.

James Goode, on Google

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